This instructor-led Device Configuration and Management (INF-103) course is a fundamental level course, aiming to prepare students for success in an IT Tech Support Specialist role. The course will equip students with the knowledge and skills to perform initial device setup and ongoing support to ensure smooth and secure operations of IT devices. Upon completion of the course, students should be able to independently install and configure Windows, manage applications and periphery, manage data on various types of storage, keep devices secure by taking preventive and reactive measures, and perform troubleshooting.

The course prepares students for the Device Configuration and Management certification, which is one of the three certifications needed to receive an IT Tech Support Specialist credential, the other two certifications being Networking and Network Security.

Audience: Designed for high school students and anyone looking to start their career in IT through the IT Tech Support Specialist role. Taking this certification course will prepare you to successfully perform functions such as installing and configuring Windows and providing competent ongoing support to ensure efficient and safe device, systems, and data maintenance and management.

Course objectives:

Upon successful completion of this course, students should be able to:   

• Perform Windows custom installation and upgrade, and subsequent configuration, including user account and desktop settings setup
• Manage Windows applications and features, distinguish between peripheral connection types
• Define cloud storage, manage file sharing and permissions, perform backup and restore, define data access and retention policies
• Manage device security, both preventive and reactive
• Troubleshoot operating systems, applications, and devices